Terms of Service

1. Purpose

Servomo is a SaaS management and digitalisation platform for companies and organisations (bookings, ticket and registration sales, customers and members, payments and invoicing), together with a geolocated marketplace connecting those businesses and organisations (“Professionals”) with people who search for, book or buy their services and events (“Clients”).

Servomo acts as a technological intermediary: it does not provide the services or organise the events offered by Professionals, nor is it a party to the contractual relationship between Professional and Client.

2. Registration and account

Certain features require creating an account with accurate information that you keep up to date. You are responsible for keeping your credentials confidential and for all activity carried out from your account.

You must be of legal age (or a minor with your legal guardian's authorisation where permitted) to register. Professionals declare that they hold the legal capacity and licences required to carry out their activity.

3. Plans, pricing and payments

Sign-up includes a 14-day free trial, extended to one month if an implementation service is purchased (demo, video call or on-site visit). No payment method is requested during the trial. Subscription billing will not start before 15 September 2026 under any circumstances; from that date the plans whose prices and conditions are published at servomo.es/precios apply.

Payments are processed via Redsys and Bizum. Servomo does not store your full card details; they are handled by the payment institution under its own terms and PCI-DSS regulations.

Subscriptions renew according to the contracted period until you cancel them. Unless otherwise stated or legally required, fees already accrued are non-refundable.

Direct debit: if a direct debit is returned or rejected for a reason attributable to the Professional (insufficient funds, a closed account or wrong account details, a mandate that has been revoked or not registered with their bank), Servomo may pass on the charges its bank applies for that return, with no additional surcharge. They are added to the payment of the returned fee when it is settled. They are not passed on if the return is due to an error by Servomo.

Venues and event organisers may sign a commitment contract of one or more years. It includes, among other things, the custom Premium Website (valued at 300 € plus VAT) and, if the Professional requests it, its implementation on their own domain (valued at 400 € plus VAT). While it is in force, the Professional sells their tickets, membership cards and season passes exclusively through Servomo. If they terminate the contract before it expires for a reason not attributable to Servomo, or sell through another platform, they pay in full for what was included and received, regardless of the time elapsed, plus the difference between the agreed percentage and the one that applies without a contract on what was sold. The exact conditions are those of the signed contract.

Free tickets: each month, a Professional who pays Servomo a percentage per ticket sold may issue 100 free tickets at no cost, plus one more for every 20 € charged that month through their payment gateway, excluding booking fees. Beyond that quota, the free ticket packs the Professional has bought from Servomo are used (0,33 € per ticket, VAT included), and they do not expire. With no quota or pack left, each free ticket carries an issuing fee of 0,30 € plus VAT, paid to Servomo by whoever obtains it.

4. Marketplace bookings

When a Client books through Servomo, the service contract is entered into directly between the Client and the Professional. Price, duration, cancellation, deposit and no-show conditions are set by each Professional and shown at the time of booking.

Servomo provides reminder, confirmation, deposit and cancellation tools, but does not guarantee that the Professional will perform the service or that the Client will attend.

5. Acceptable use

You agree not to use the Service for unlawful purposes, nor to submit false, defamatory content or content that infringes third-party rights or breaches applicable law.

You may not attempt to access systems without authorisation, interfere with their operation, mass-extract data (scraping) or impersonate other people or businesses.

6. Professional content

The Professional is solely responsible for the content they publish (name, services, prices, photographs, descriptions and team data) and warrants that they hold the necessary rights and authorisations, including the consent of any people appearing in the images.

The Professional grants Servomo a non-exclusive, royalty-free licence to host and display such content within the Service in order to operate and promote it.

7. Confidentiality of the Professional's data

The data the Professional stores in Servomo (that of their clients, bookings, sales and invoicing, and their tax and payment settings) belongs to them. Servomo processes it on their behalf and solely to provide the Service, as a processor under Article 28 of the GDPR.

Servomo does not sell, transfer or disclose that data to third parties, nor use it for its own purposes, such as advertising or contacting the Professional's clients to offer them other businesses. It is only received, for hosting or transmission, by the technical providers listed in the Privacy Policy, under contract, and by the authorities where the law requires it (for example, invoices sent to the regional tax office or to the AEAT). This does not affect the data a person provides in their own Servomo account, which is governed by the Privacy Policy.

The virtual payment terminal key and the electronic certificate (.p12), with its password, are stored encrypted (AES-256-GCM) and are not shown on screen once saved. Servomo only uses them for what the Professional authorises: taking payment for their sales on their own terminal and signing and submitting their invoices. Never for any other charge, signature or filing. Only the essential technical staff, bound by confidentiality, can access them, and only to resolve an incident.

If unauthorised access affecting that data were to occur, Servomo will notify the Professional without undue delay. On leaving, the Professional can export their data; Servomo deletes the terminal key and the certificate, and the rest of their data at the Professional's request, except what must be kept by law, such as issued invoices.

8. Intellectual property

The software, the “Servomo” brand, design, texts and other elements of the platform belong to Servomo or its licensors and are protected by intellectual and industrial property law. No rights over them are granted beyond use of the Service under these Terms.

9. Availability and changes

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may carry out maintenance, update features or temporarily suspend the Service for technical or security reasons.

We may amend these Terms to adapt them to legal or Service changes. Material changes will be communicated with reasonable notice; continued use after they take effect implies acceptance.

10. Liability

To the extent permitted by law, Servomo is not liable for damage arising from the relationship between Professional and Client, from content published by third parties, or from interruptions beyond our control. Nothing in these Terms excludes liability that cannot be limited by law.

11. Cancellation and termination

You may stop using the Service and request account closure at any time, without prejudice to what was agreed in a commitment contract (section 3). Servomo may suspend or cancel accounts that breach these Terms or applicable law, informing you where possible.

12. Data protection

The processing of personal data is governed by the Privacy Policy, available at servomo.es/privacidad, which forms an integral part of these Terms.

13. Governing law and jurisdiction

These Terms are governed by Spanish law. For any dispute, and unless consumer regulations impose another venue, the parties submit to the courts and tribunals designated by law.